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Introduction

Welcome to iMultimedia ("we," "our," or "us"). This Privacy Policy explains how ELICATE Technologies Limited collects, uses, discloses, and safeguards your information when you use our mobile application and services.

By using iMultimedia, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

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Information We Collect

Personal Information:

  • Name and display name
  • Email address
  • Phone number (optional)
  • Profile picture
  • Account credentials

Usage Information:

  • Content viewing history and preferences
  • Interaction with channels and creators
  • Device information and identifiers
  • Log data and analytics

Note: We only collect information that is necessary to provide and improve our services. We do not sell your personal data to third parties.

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How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your account registration and authentication
  • Personalize your content experience and recommendations
  • Manage your channel access and preferences
  • Communicate with you about updates, features, and support
  • Ensure security and prevent fraud
  • Comply with legal obligations
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Data Sharing & Third Parties

We may share your information with:

  • Service Providers: Third-party companies that help us operate our services (e.g., cloud hosting, analytics)
  • Content Creators: Basic subscriber information with channels you subscribe to
  • Legal Requirements: When required by law or to protect our rights

We use Firebase (Google) for authentication and data storage, and Cloudinary for media hosting. These services have their own privacy policies.

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Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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Your Rights & Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Withdraw Consent: Opt-out of certain data processing

Account Deletion: You can request account deletion directly from the app's Profile settings. Your data will be permanently deleted within 30 days of your request.

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Age Requirement

iMultimedia is intended for users who are 18 years of age or older. By using our services, you confirm that you are at least 18 years old.

We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe someone under 18 has provided us with personal information, please contact us immediately so we can remove that information.

Note: Users must confirm they are at least 18 years of age during the registration process.

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Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an in-app notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

Questions or Concerns?

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.

Contact Support

ELICATE Technologies Limited
Ndola, Copperbelt, Zambia